PRIVACY POLICY

LAST UPDATED: JANUARY 2026

1. Introduction

Richardson Plumbing & Gas (ABN 19652577636) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (www.richardsonplumbinggas.com.au) or engaging our services, you consent to the collection and use of your information as described in this policy.

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

Contact information

  • Name

  • Phone number

  • Email address

  • Property address

Service-related information

  • Details about your plumbing or gas requirements

  • Photos or descriptions of issues you provide

  • Service history and records

Website usage information

  • IP address

  • Browser type and version

  • Pages visited and time spent on our website

  • Referring website

  • Device information

Payment information

  • We do not store credit card details. Payments are processed through secure third-party payment providers.

3. HOW WE COLLECT INFORMATION

We collect personal information in several ways:

  • When you submit a quote request or contact form on our website

  • When you call, email or message us directly

  • When we visit your property to provide services

  • When you interact with our website (through cookies and analytics tools)

  • From third-party platforms if you contact us through them (such as Google Business Profile or social media)

We only collect information that is reasonably necessary for our business functions and to provide our services to you.

4. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Respond to your enquiries and quote requests

  • Provide plumbing and gas fitting services

  • Schedule appointments and communicate about bookings

  • Send invoices and process payments

  • Follow up on completed work and request feedback

  • Comply with legal and regulatory requirements

  • Improve our website and services

We will not use your information for purposes other than those outlined in this policy without your consent.

5. MARKETING COMMUNICATIONS

We may occasionally send you information about our services, promotions or helpful plumbing tips. You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any email

  • Contacting us directly at ryan@richardsonplumbinggas.com.au

Opting out of marketing will not affect service-related communications (such as appointment confirmations or invoices).

6. DISCLOSURE OF YOUR INFORMATION

We may share your personal information with:

Service providers Third parties who assist us in operating our business, such as:

  • Accounting and invoicing software providers

  • Scheduling and booking platforms

  • Email and communication tools

  • Website hosting providers

Legal requirements We may disclose information if required by law, court order, or government authority, or to protect our rights, property or safety.

With your consent We may share information with other parties if you have given us permission to do so.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

7. Cookies AND Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.

What are cookies? Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

How we use cookies

  • To remember your preferences

  • To analyse website traffic and usage patterns (through Google Analytics or similar tools)

  • To improve website functionality

Managing cookies You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect some website functionality.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. These measures include:

  • Secure storage of electronic records

  • Password protection for systems and devices

  • Limited access to personal information on a need-to-know basis

  • Secure disposal of information no longer required

While we take care to protect your information, no data transmission over the internet or electronic storage method is completely secure. We cannot guarantee absolute security of your information.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce our agreements

When your information is no longer required, we will take reasonable steps to destroy or de-identify it.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access your information You can request access to the personal information we hold about you.

Correct your information If your information is inaccurate, incomplete or out of date, you can ask us to correct it.

Opt out of marketing You can unsubscribe from marketing communications at any time.

Make a complaint If you believe we have breached your privacy, you can lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the details below.

11. Third Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any websites you visit.

12. Changes To This policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

Richardson Plumbing & Gas

Phone: 0423 322 865

Email: ryan@richardsonplumbinggas.com.au

ABN: 19652577636

Licence: PGE 314187

Office of the Australian Information Commissioner (OAIC)

If you are not satisfied with our response to a privacy complaint, you can contact the OAIC.

Website: www.oaic.gov.au

Phone: 1300 363 992